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Privacy Policy

Last updated: 26 September 2025

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1. About This Privacy Policy

This Privacy Policy explains how Loka Care ("we", "us", "our") collects, uses, and protects your personal information when you use our website (www.lokacare.co.uk) and apply for care roles through our recruitment process.

Loka Care is the data controller for your personal information. We are domiciled in Scotland, United Kingdom. You can contact us at admin@lokacare.co.uk.

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2. Who We Work With

We provide services and recruitment for individuals aged 18 and above. We do not knowingly collect or process data from anyone under 18.

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3. Information We Collect

  • Personal details: Name, address, phone, email

  • Proof of address: Utility bills, bank statements, official documents

  • Identity verification: Passport, driving licence, photo ID

  • Employment history: Past jobs, references, CVs

  • Financial details: Bank account details (successful applicants only)

  • Special category data: Criminal conviction data (PVG/Disclosure Scotland checks as required)

  • Technical data: IP address, device info, cookies, website usage

 

4. How We Use Your Information

We process information based on:

  • Legitimate interests: Recruitment, suitability checks, business operations

  • Legal obligations: Employment law, safeguarding, health & safety

  • Consent: For processing of special category data when legally required

 

We do not use automated-only decision-making or profiling. Recruitment decisions are made through human review.

 

5. Sharing Your Information

We may share your data with:

  • Background check providers (Disclosure Scotland, PVG)

  • Reference providers (employers, referees you nominate)

  • Professional advisors (legal, financial, HR support)

  • Service providers (Wix, Google, secure IT platforms, payment processors) 

  • Regulators & law enforcement, when legally required

 

Some providers (e.g. Google, Wix) may process data outside the UK. We use lawful safeguards such as UK adequacy decisions, the International Data Transfer Agreement (IDTA), and the UK Addendum to EU SCCs.

 

6. Data Retention

Successful applicants:

  • Held during engagement + 6 years after, or longer if required by law

  • Unsuccessful applicants: Data kept up to 12 months; CVs up to 6 months unless consent for longer retention is given 

 

Legal compliance: Certain records are retained to meet tax, safeguarding, and employment law duties.

 

7. Your Rights

You have rights under UK GDPR, including:

  • Access, rectification, erasure

  • Restriction or objection

  • to processing

  • Data portability

 

Withdrawal of consent (for special category data) Requests: admin@lokacare.co.uk (responses within one month; ID verification may be required).

 

8. Data Security & Breach Response

We use secure hosting, encryption, access controls, staff training, and monitoring. In the unlikely event of a data breach affecting your information, we will notify you and the ICO where required by law.

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9. Cookies & Analytics

Our site uses cookies and analytics (Wix, Google Analytics) to improve functionality and understand visitor usage. You can control cookies through your browser; some features may be affected.

 

10. Changes

We may update this Privacy Policy periodically. Updates will be posted on our website with a new “last updated” date.

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11. Contact & Complaints

Questions or concerns: admin@lokacare.co.uk Complaints: ICO – www.ico.org.uk | 0303 123 1113 | Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

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12. Governing Law

This Privacy Policy is governed by Scottish law. Any disputes are subject to the exclusive jurisdiction of the Scottish courts.

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